Implementation and Support of OpenText Documentum for Largest Ship Building Co in APAC
Hours Saved Monthly with Automated Scheduling
Objective
To modernize and enhance the Enterprise Document Management System (EDMS) for the customer organization by implementing OpenText Documentum solutions, enabling efficient management of vendor ship design documents, transmittals, and review processes. The goal was to provide a scalable and user-friendly platform to streamline operations and ensure high performance in the AWS cloud environment.
Challenges
- Legacy System Limitations:
- The existing Documentum Content Server 6.7SP1 and associated tools were outdated, limiting scalability and integration capabilities.
- Performance issues impacted the efficiency of high-volume document transactions.
- Inefficient Review and Transmittal Processes:
- Manual and fragmented workflows led to delays in document reviews and approvals.
- The system lacked advanced features for collaboration and annotation of engineering drawings.
- Complex Reporting Needs:
- The absence of robust reporting tools made it difficult to generate detailed insights into document and workflow performance.
- User Training and Adoption:
- Limited technical training hindered administrators and end-users from effectively utilizing the system’s capabilities.
Implemented Solution: Migration and Enhancement with OpenText Documentum
- Modernized Platform:
- Upgraded to the latest OpenText Documentum Content Server, replacing legacy tools with advanced capabilities.
- Leveraged xCP to implement the Engineering Project and Facility Management (EPFM) framework for managing engineering documents and workflows.
- Enhanced Document Management:
- Centralized repository for vendor ship design documents and transmittals, ensuring streamlined document storage and retrieval.
- Configured advanced document search capabilities with role-based permissions for secure and efficient access.
- Collaborative Annotation and Review:
- Integrated Brava Viewer within the EDMS to enable users to annotate and review engineering drawings efficiently.
- Enhanced task management features in TaskSpace, allowing users to perform document-level actions within a high-volume, transaction-based environment.
- Reporting and Insights:
- Developed and configured Jasper Reports to generate detailed insights into workflows, document statuses, and performance metrics.
- Customized reports to meet the specific operational needs of the Customer Organization.
- User Training and System Support:
- Delivered tailored training sessions for system administrators and end-users, ensuring smooth adoption and efficient use of the upgraded system.
- Provided troubleshooting and performance tuning services to address system bottlenecks and optimize performance
Focus Areas, Actions and Benefits:
| Focus Area | Proposed Actions | Customer Benefits |
|---|---|---|
| Platform Modernization | Migrated from legacy tools to the latest Documentum version. | Improved scalability, reliability, and system performance. |
| Workflow Optimization | Configured EPFM framework and xCP workflows. | Streamlined transmittals and document reviews, reducing delays. |
| Enhanced Collaboration | Integrated Brava Viewer for annotations and reviews. | Enabled efficient collaboration on engineering drawings. |
| Advanced Reporting | Developed Jasper Reports tailored to business needs. | Provided actionable insights into system usage and document lifecycle. |
| User Enablement and Support | Conducted targeted training and performance tuning. | Increased user adoption and system efficiency. |
Key Features and Benefits
- Centralized Document Management:
- Unified storage and retrieval of engineering documents ensured consistent access and control.
- Advanced search features reduced document retrieval times.
- Streamlined Review Processes:
- Automated workflows eliminated manual dependencies and accelerated approval cycles.
- Role-based permissions ensured secure collaboration.
- Robust Reporting:
- Jasper Reports provided granular visibility into document and workflow performance.
- Improved Collaboration:
- Brava Viewer enabled users to annotate and review drawings directly within Taskspace.
- Scalable Infrastructure:
- The upgraded Documentum environment on AWS supported future growth and operational demands.
How TechTiera’s Expertise and Approach Ensured a Successful Implementation and Support
TechTiera leveraged its comprehensive expertise in OpenText Documentum to deliver a tailored solution that addressed the Customer’s unique challenges.
TechTiera’s Expertise and Approach
- Strategic Assessment and Planning:
- Conducted an in-depth analysis of the legacy system to identify gaps and define a detailed migration strategy.
- Collaborated with stakeholders to align the solution with operational and business goals.
- Custom Development and Configuration:
- Configured the EPFM framework within Documentum xCP to streamline engineering workflows.
- Integrated Brava Viewer to enable advanced annotation and collaboration features.
- Robust Reporting Framework:
- Designed and deployed Jasper Reports to provide actionable insights, tailored to meet engineering and project management needs.
- Seamless Migration:
- Migrated data and workflows to the upgraded platform with zero downtime and no data loss.
- Proactive User Training and Support:
- Delivered administrator and end-user training to maximize system adoption and utilization.
- Implemented a responsive support model to monitor performance and resolve issues promptly.
Outcomes Delivered by TechTiera
- Efficiency Gains:
- Streamlined document and workflow management reduced operational bottlenecks.
- Automated transmittal and review processes accelerated project timelines.
- Improved Collaboration:
- Annotation and collaboration tools enhanced team productivity and accuracy.
- Enhanced Insights:
- Detailed reporting capabilities provided visibility into document and workflow performance.
- Scalable and Sustainable Solution:
- The AWS-hosted Documentum environment ensured long-term scalability and reduced maintenance costs.
Why TechTiera?
TechTiera’s proven methodologies, technical acumen, and focus on delivering value-driven solutions ensured the success of the Customer’s Documentum upgrade. By addressing legacy system limitations and implementing a scalable, collaborative, and efficient solution, TechTiera positioned the Customer to achieve operational excellence and future growth.
Region:
Asia Pacific
Industry:
Ship Building
Customer:
Largest Ship Building Co in APAC
Platform:
