Implementation and Support of OpenText Documentum for Real Estate Major in MENA Region
Hours Saved Monthly with Automated Scheduling
Objective
To modernize and enhance the Customer’s Enterprise Document Management System (EDMS) to streamline content management and Investment Lifecycle Management (ILM) processes. The project aimed to implement an efficient, scalable system capable of meeting the needs of diverse departments, including Legal, City Zone, Procurement, and HR, while ensuring seamless integration with other core systems.
Challenges
- Legacy System Limitations:
- The existing Documentum environment (6.7 SP1) was outdated and lacked the scalability to meet growing operational demands.
- Inefficient workflows and limited reporting capabilities impacted department productivity.
- Integration Gaps:
- Disconnected systems such as FCIS and APEX required integration for consistent data flow and process alignment.
- Customization Needs:
- Specific departmental requirements necessitated customizations to the base Documentum EDMS application.
- Maintenance and Support:
- Frequent content server issues required continuous troubleshooting and efficient patch management to maintain system stability.
Implemented Solution: Transformation with OpenText Documentum and Captiva
- Platform Modernization:
- Upgraded the Documentum environment with necessary patches and minor version upgrades to ensure compatibility and reliability.
- Applied performance optimizations to enhance system stability and scalability.
- Workflow and Customizations:
- Designed and implemented custom workflows and solutions for Legal, City Zone, Procurement, and HR departments.
- Configured Captiva InputAccel Imaging Solutions for document scanning, indexing, and automated import into the EDMS.
- System Integration:
- Integrated Documentum with customer core systems such as FCIS and APEX, ensuring seamless data exchange and process alignment.
- Documentation and Knowledge Management:
- Created and maintained detailed system documentation, enabling easier management and future upgrades.
- Support and Optimization:
- Delivered ongoing support for more than five years, resolving content server issues and maintaining overall system health.
Focus Areas, Actions and Benefits:
| Focus Area | Proposed Actions | Customer Benefits |
|---|---|---|
| Platform Modernization | Applied patches and minor upgrades to Documentum. | Improved system performance and reliability. |
| Workflow Customization | Designed department-specific workflows and features. | Enhanced operational efficiency and user satisfaction. |
| System Integration | Connected FCIS and APEX systems to the EDMS. | Seamless data flow and improved process alignment. |
| Document Imaging | Configured Captiva for document scanning and indexing. | Streamlined document import and reduced manual effort. |
| Support and Maintenance | Resolved content server issues and optimized the system. | Minimized downtime and ensured continuous operations. |
Key Features and Benefits
- Streamlined Workflows:
- Automated workflows for ILM reviews and department-specific processes improved efficiency and reduced turnaround times.
- Enhanced Integration:
- Integration with core systems ensured consistent data flow, eliminating redundant processes.
- Optimized Content Management:
- Centralized document storage and role-based permissions enabled secure and efficient access.
- Improved Document Imaging:
- Captiva InputAccel facilitated seamless scanning, indexing, and import into the EDMS.
- Reliable System Performance:
- Regular patches and upgrades-maintained system stability and scalability.
How TechTiera’s Expertise and Approach Ensured Successful Implementation
TechTiera leveraged its extensive experience in OpenText Documentum and Captiva to deliver a robust, tailored solution for the Customer. By addressing the client’s unique challenges and aligning with their business objectives, TechTiera ensured successful deployment and long-term support of the system.
TechTiera’s Expertise and Approach
- Comprehensive Assessment and Planning:
- Conducted workshops with stakeholders to understand system requirements and department-specific challenges.
- Designed a phased implementation strategy to minimize operational disruptions.
- Custom Workflow Design:
- Developed workflows and customizations to meet the unique needs of the Legal, City Zone, Procurement, and HR departments.
- Seamless Integration:
- Established integrations with FCIS and APEX systems to enable efficient data sharing and workflow alignment.
- Documentation and Knowledge Transfer:
- Created detailed documentation of all system modifications and upgrades, ensuring smooth future transitions.
- Proactive Support:
- Delivered ongoing support for five years, providing issue resolution, performance tuning, and regular system maintenance.
Outcomes Delivered by TechTiera
- Operational Efficiency:
- Automated workflows and streamlined processes enhanced productivity across departments.
- Enhanced Collaboration:
- System integration improved data flow and collaboration between core systems.
- Improved Document Management:
- Scanning and indexing via Captiva simplified document import and retrieval processes.
- Reliable and Scalable System:
- Regular maintenance and upgrades ensured a stable, future-ready platform.
Why TechTiera?
TechTiera’s technical expertise, customer-centric approach, and deep understanding of OpenText Documentum and Captiva allowed it to deliver a robust solution tailored to the Customer’s operational needs. By modernizing the EDMS, integrating core systems, and providing long-term support, TechTiera empowered the Customer to streamline processes, enhance efficiency, and focus on its mission of developing renewable energy projects in the MENA region.
Region:
MENA Region
Industry:
Real Estate
Customer:
Real Estate Major in MENA Region
Platform:
