Implementation and Support of OpenText Documentum for Financial Regulatory Authority in India
Hours Saved Monthly with Automated Scheduling
Objective
To modernize and streamline the Enterprise Document Management System (EDMS) for the customer (Financial Regulatory Boby in India), enabling efficient management of workflows, records, and regulatory documentation. The goal was to enhance system performance, scalability, and user experience while maintaining compliance with government regulations.
Challenges
- Legacy System Constraints:
- Outdated Documentum Content Server 6.7 SP2 limited scalability and performance.
- Inadequate integration and collaboration capabilities hindered workflow efficiency.
- Complex Workflows:
- Managing inward and outward communication, office notes, and scanning processes required significant manual intervention, leading to inefficiencies.
- Compliance and Records Management:
- Ensuring compliance with strict regulatory standards required robust lifecycle and retention management capabilities.
- High Availability and Performance:
- Existing systems faced downtime risks, impacting critical operations in Mumbai headquarters.
- Support and Maintenance:
- Limited system capabilities necessitated frequent troubleshooting and updates, increasing maintenance overhead.
Implemented Solution: Migration and Enhancement with OpenText Documentum
- Platform Modernization:
- Upgraded Documentum Content Server and associated components to the latest supported versions for enhanced reliability and scalability.
- Implemented high-availability architecture using SAN storage for failover and disaster recovery.
- Workflow Automation and Custom Modules:
- Designed and implemented custom modules to automate processes for:
- Inward and Outward Correspondence Management.
- Office Notes and Offline Scanning Workflows.
- Deployed workflows using xCP to streamline document handling and lifecycle management.
- Designed and implemented custom modules to automate processes for:
- Enhanced Document Management:
- Configured permissions-based document search and actions to ensure secure and efficient access for users.
- Integrated Brava Viewer for annotation and document review within workflows.
- Records and Compliance Management:
- Implemented Records Manager for robust lifecycle management, ensuring adherence to regulatory standards.
- Configured automated retention policies and audit trails for compliance tracking.
- Comprehensive Training and Support:
- Delivered administrator and end-user training to maximize system adoption and effective use.
- Provided ongoing support services, including troubleshooting, performance tuning, and regular updates.
Focus Areas, Actions and Benefits:
| Focus Area | Proposed Actions | Customer Benefits |
|---|---|---|
| Platform Modernization | Upgraded Content Server and components to newer versions. | Enhanced reliability, scalability, and system performance. |
| Workflow Automation | Implemented xCP workflows for correspondence and notes. | Reduced manual effort and streamlined processes. |
| Compliance Management | Deployed Records Manager for lifecycle governance. | Ensured regulatory compliance and reduced audit risks. |
| System Reliability | High-availability setup using SAN and failover mechanisms. | Minimized downtime and enhanced system resilience. |
| User Enablement | Delivered training and ongoing support. | Improved user adoption and operational efficiency. |
Key Features and Benefits
- Streamlined Workflows:
- Automated workflows reduced manual intervention in managing inward/outward communications and office notes.
- Improved System Reliability:
- High-availability architecture ensured continuous system uptime, even during high-demand scenarios.
- Compliance Assurance:
- Robust lifecycle management and retention policies ensured adherence to government regulations.
- Enhanced User Experience:
- Permission-based searches and secure document handling improved user productivity and satisfaction.
- Scalable and Future-Ready:
- Upgraded platform and modular workflows supported long-term operational growth.
How TechTiera’s Expertise and Approach Ensured a Successful Implementation and Support
TechTiera leveraged its in-depth experience in OpenText Documentum to deliver a tailored solution for the customer, ensuring the system met the regulatory authority’s unique operational and compliance needs.
TechTiera’s Expertise and Approach
- Strategic Planning and Analysis:
- Conducted a detailed assessment of the customer’s existing environment to identify system gaps and operational pain points.
- Developed a phased implementation strategy to ensure minimal disruption to ongoing activities.
- Custom Development and Configuration:
- Designed workflows and custom modules tailored to the customer’s inward/outward correspondence and office note requirements.
- Configured Records Manager to automate document lifecycle and retention management.
- Seamless Migration and High Availability:
- Upgraded Documentum components to the latest versions, ensuring compatibility and enhanced performance.
- Implemented SAN-based failover mechanisms for high availability and disaster recovery.
- Proactive Training and Support:
- Delivered comprehensive training for administrators and end-users to ensure effective use of the upgraded system.
- Established a responsive support model, including performance monitoring and regular updates.
- Long-Term Partnership:
- Provided 8 months of implementation services, followed by over 7 years of ongoing support, ensuring continuous system optimization.
Outcomes Delivered by TechTiera
- Operational Efficiency:
- Automated workflows and high-availability architecture reduced downtime and improved process efficiency.
- Regulatory Compliance:
- Records Manager and audit capabilities ensured adherence to stringent government regulations.
- Improved User Productivity:
- Secure, role-based access and streamlined workflows enhanced user satisfaction and productivity.
- Sustained Support and Optimization:
- Ongoing support services ensured the system remained reliable, efficient, and aligned with evolving requirements.
Why TechTiera?
TechTiera’s technical expertise, commitment to excellence, and customer-centric approach made it the ideal partner for the customer (Financial Regulatory body in India). By delivering a modern, scalable, and compliant Documentum-based solution, TechTiera enabled the customer to streamline operations, enhance governance, and achieve long-term operational success.
Region:
India
Industry:
Finance
Customer:
Financial Regulatory Authority in India
Platform:
