Digitizing Order Management with Appian: A Scalable Portal for Bottled Water Company
Overview
A leading US-based bottled water manufacturer needed a modern, client-facing portal to streamline product orders and reduce admin overhead. Their manual email-based order process lacked visibility, traceability, and scalability. TechTiera developed an end-to-end order management system using Appian BPM, enabling secure login, real-time dashboard access, workflow automation, and centralized product/plant data management.
Business Challenges
- Manual email-based ordering prone to delays and errors
- No real-time access to order status or history for clients
- Scattered master data for products, plants, and clients
- Heavy admin workload for onboarding and managing orders
The Solution: Appian-Based Order Management Portal
TechTiera implemented a full-stack solution using Appian’s low-code platform. The
system included:
- Secure onboarding and login for clients with optional 2FA
- Role-based access for clients and admin users
- Master data management for products, plants, pricing, and shipping
- End-to-end order creation with delivery validation and PO input
- Excel generation and automated email workflows
- Admin interface to manage orders, users, and resend notifications
- Client dashboard for order tracking and one-click duplication
Results & Business Impact
- Order processing time reduced from 2–3 days to <1 hour
- Improved visibility via self-service portal and dashboards
- Duplicate order creation simplified
- Admin workload reduced via automation and centralized controls
Still juggling orders across email, spreadsheets & systems?
Don’t let fractured order flows slow you down or damage customer trust.
Upgrade with custom Appian order management applications
With Appian’s low‑code platform, you can transform how your organization handles orders:
- Centralize omni‑channel orders from web, phone, email, or EDI into one unified interface
- Automate business‑rule‑based routing to assign orders, allocate inventory, and flag exceptions seamlessly
- Orchestrate fulfillment, shipping, returns, and back‑orders with intelligent workflows and real‑time tracking
- Integrate directly with ERP, CRM, and inventory systems for a single source of truth
- Deliver visibility and analytics—monitor status, exceptions, and SLA compliance from dashboards on any device
Want to see how Appian can digitize your order‑to‑cash process?
Contact TechTiera today to discuss building a tailored Appian solution — low‑code, fast to deploy, easy to scale. – Appian Consulting Services by TechTiera
Industry:
Manufacturing
Region:
USA
Platform:
