Intelligent OCR and Document Capture Automation for a Leading Asian Bank
Hours Saved Monthly with Automated Scheduling
Overview
One of Asia’s premier banking and financial institutions, operating across 8 countries, needed to digitize and automate its document handling operations. The institution faced rising document volumes, regulatory pressures, and the demand for faster digital customer onboarding. TechTiera implemented a comprehensive document capture and OCR solution powered by Kofax TotalAgility, enabling end-to-end automation, improved compliance, and dramatically reduced turnaround time for document processing.
Business Challenges
- Manual document handling and data entry slowed down customer onboarding.
- High risk of human errors and compliance gaps.
- Lack of tamper-proof validation, document classification, and process monitoring.
- Needed integration across multiple digital channels including mobile, web, and branch.
- Required centralized control with flexibility for distributed remote operations.
The Solution: Kofax TotalAgility Enterprise Capture Platform
TechTiera deployed a Tungsten (Kofax) TotalAgility solution tailored for high-volume, multi-channel document capture and intelligent OCR. The system supports mobile, web, and in-branch document capture with automated classification, data extraction, validation, fraud detection, and integration with back-end banking systems. Built-in analytics and reporting empower business users with visibility across document lifecycle operations.
Key Capabilities Delivered
- Multi-channel capture (mobile, branch, web, email, fax)
- Intelligent Document Processing (IDP) with AI-based classification
- Image cleanup using Tungsten (Kofax) VRS for high OCR accuracy
- On-device OCR for mobile capture and real-time data extraction
- Autofill for application forms using extracted data
- Document authenticity validation and fraud detection
- Seamless integration with DMS, CRM, LOS, and core banking
- Centralized monitoring, dashboarding, and alerts via Kofax Insight
- Cloud-ready and scalable architecture with disaster recovery setup
Results & Business Impact
- 70% reduction in manual data entry
- >90% accuracy in document classification and OCR data extraction
- Enabled same-day processing for customer onboarding documents
- Enhanced regulatory compliance and audit trail tracking
- Increased operational capacity without expanding headcount
- Empowered digital transformation across self-service and assisted channels
Why It Worked
- Flexible platform supporting mobile and enterprise needs
- Configurable document validation and routing logic
- Integrated OCR, fraud detection, and process analytics
- Designed to scale and adapt across regulatory jurisdictions
- Proven track record of Kofax in global financial institutions
Transform your Intelligent Document Capture and Workflows Strategy using Tungsten (Kofax) TotalAgility with TechTiera
Want to modernize your document workflows and speed up onboarding?
Let TechTiera help you deploy an intelligent document capture solution tailored to your industry.
Industry:
Banking
Region:
Asia
Platform:
