Position Overview:
TechTiera is seeking an innovative and experienced MoveWorks Developer to design and implement AI-powered conversational interfaces that automate IT and business workflows across enterprise SaaS platforms such as ServiceNow, Workday, and others. This role will focus on building and enhancing MoveWorks-based chatbot solutions to improve user experience and productivity across the organization.
Key Responsibilities:
- Design, develop, and deploy AI-powered bots and conversational interfaces using the MoveWorks platform to automate enterprise support processes.
- Collaborate with business analysts, IT operations, and product teams to gather requirements and define conversational flows tailored to business use cases.
- Integrate MoveWorks with enterprise SaaS platforms such as ServiceNow (ITSM/HRSD), and / or Workday (HCM/Finance), and others to automate request handling and service delivery.
- Implement and fine-tune Natural Language Processing (NLP) models and conversational AI techniques to enhance accuracy and contextual understanding.
- Develop responsive and intuitive frontend components using React.js to deliver seamless end-user experiences.
- Build and maintain backend services and APIs using Node.js to ensure secure and scalable integrations with various business systems and databases.
- Conduct comprehensive testing and debugging of AI bots and integrated services to ensure optimal functionality, performance, and reliability.
- Monitor bot analytics and continuously improve bot responses and user journeys based on feedback and data insights.
Required Skills & Qualifications:
- 3+ years of experience in software development, with at least 1–2 years of hands-on experience with MoveWorks or similar AI chatbot platforms.
- Proven experience integrating conversational bots with enterprise SaaS platforms such as ServiceNow, Workday, Salesforce, or Microsoft 365.
- Strong proficiency in JavaScript/TypeScript, with experience in React.js for frontend development and Node.js for backend services.
- Solid understanding of AI/ML concepts, especially NLP and intent recognition, as applied to conversational systems.
- Familiarity with API design and integration, RESTful services, and secure data exchange protocols.
- Strong problem-solving skills and attention to detail, with a focus on user experience and enterprise-grade performance.
- Excellent communication and collaboration skills; ability to work across distributed teams and engage with both technical and non-technical stakeholders.
Preferred Qualifications:
- Experience with MoveWorks configuration, training, and intent management.
- Prior work in ITSM, HRIS, or enterprise service automation environments.
- Knowledge of cloud platforms such as AWS, Azure, or GCP is a plus.
- Experience with agile development methodologies and tools such as JIRA, Confluence, or Git.
Why Join TechTiera?
At TechTiera, we empower digital transformation through innovative AI and automation solutions. Join our team to work on cutting-edge technologies that enhance enterprise efficiency and user satisfaction across global businesses.