End User Computing (EUC) & Managed Services
In today’s dynamic business environment, the success of any organization hinges on its ability to provide employees with the tools and technology they need to perform seamlessly. End User Computing (EUC) is the backbone of a productive workforce, bridging the gap between IT infrastructure and user experience. TechTiera’s EUC Managed Services deliver secure, scalable, and user-centric solutions, enabling your teams to stay connected, collaborative, and focused on driving business success—anytime, anywhere.
Key Benefits:
- Comprehensive Device Management: Maintain peak performance and security for all devices with proactive monitoring and real-time updates.
- Modern Desktop Management: End-to-end lifecycle management, including provisioning, imaging, patching, and decommissioning.
- Enhanced Collaboration Tools: Ensure employees can collaborate effectively with tools like Microsoft Teams, OneDrive, and Google Workspace.
- Robust Security Measures: Protect endpoints and data with advanced security solutions, including endpoint protection, compliance enforcement, and zero-trust frameworks.
- Automation and Self-Service: Minimize manual intervention with automated workflows and self-service capabilities.
TechTiera’s Full Range of EUC Managed Services Include:
Device Management
Virtual Desktop Infrastructure (VDI) and Desktop as a Service (DaaS)
Enterprise Mobility Management
Collaboration and Messaging Support
Service Desk and End-User Support
Endpoint Security
Asset and Inventory Management
Reporting and Analytics
Device Management
Device Management
- Remote monitoring and management of desktops, laptops, tablets, and mobile devices.
- Proactive issue detection and resolution to minimize downtime.
- Device provisioning, imaging, and deployment for new hires.
- Application and OS patching to ensure compliance and security.
Virtual Desktop Infrastructure (VDI) and Desktop as a Service (DaaS)
Virtual Desktop Infrastructure (VDI) and Desktop as a Service (DaaS)
- Design, implementation, and support for VDI solutions (e.g., Azure Virtual Desktop, Citrix, VMware Horizon).
- Real-time health monitoring and troubleshooting for VDI environments.
- DaaS solutions for scalable, secure desktop environments.
Enterprise Mobility Management
Enterprise Mobility Management
- Mobile Device Management (MDM) for securing corporate data on employee devices.
- Policy enforcement and compliance for Bring Your Own Device (BYOD) environments.
- Integration with tools like Microsoft Intune and Workspace ONE for streamlined management.
Collaboration and Messaging Support
Collaboration and Messaging Support
- Deployment and management of collaboration tools such as Microsoft Teams, OneDrive, SharePoint, and Slack.
- Messaging support for platforms like Microsoft Exchange Online and Google Workspace.
- Continuous updates and user support for productivity tools.
Service Desk and End-User Support
Service Desk and End-User Support
- 24/7 multilingual service desk for rapid issue resolution.
- Multi-channel support via phone, email, chat, and web portals.
- First-call resolution optimization and advanced ticketing systems.
Endpoint Security
Endpoint Security
- Deployment and monitoring of endpoint protection tools like Microsoft Defender for Endpoint, Bitdefender, and Sophos.
- Vulnerability management, patching, and zero-day threat protection.
- Implementation of multi-factor authentication (MFA) and zero-trust security frameworks.
Asset and Inventory Management
Asset and Inventory Management
- Comprehensive tracking and management of IT assets.
- Reporting and analytics for hardware lifecycle and software licensing compliance.
Reporting and Analytics
Reporting and Analytics
- Customizable dashboards and KPI reports to monitor performance and user satisfaction.
- Insights into device usage, compliance, and security trends.
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Why Choose TechTiera for EUC Managed Services?
Key Benefits:
- Seamless User Experience: Enable employees with reliable IT environments that enhance productivity and collaboration.
- Cost Optimization: Reduce operational costs with scalable and efficient services.
- Enterprise-Grade Security: Safeguard endpoints and data with comprehensive security solutions.
- Compliance Assurance: Stay ahead of industry regulations with robust compliance measures.
- Scalable Engagement Models: Choose from shared, dedicated, or hybrid service models tailored to your business needs.
Proven Expertise:
TechTiera combines industry-leading tools, best practices, and innovative approaches to deliver measurable outcomes for businesses of all sizes. Our solutions align IT with business objectives while ensuring agility, security, and long-term sustainability.
Toolchain for EUC Managed Services:
1. Device Management
- Microsoft Tools: Microsoft Intune, Microsoft Endpoint Manager, Azure Active Directory (Azure AD)
- Other Tools: Workspace ONE, Jamf Pro, SCCM
2. Virtual Desktop Infrastructure (VDI) and DaaS
- Microsoft Tools: Azure Virtual Desktop, Windows 365
- Other Tools: Citrix Virtual Apps and Desktops, VMware Horizon
3. Enterprise Mobility Management:
- Microsoft Tools: Microsoft Intune, Azure AD Conditional Access
- Other Tools: Workspace ONE, MobileIron
- Major SaaS Platforms: Salesforce, SAP Cloud, Oracle Cloud Applications
4. Collaboration and Messaging Support
- Microsoft Tools: Microsoft 365 (Teams, OneDrive, SharePoint, Exchange Online)
- Other Tools: Google Workspace, Slack, Zoom, Google Chat
5. Service Desk and End-User Support:
- Microsoft Tools: Microsoft Power Automate, Dynamics 365 (Customer Service)
- Other Tools: ServiceNow, Zendesk, Atlassian Jira Service Desk
6. Endpoint Security
- Microsoft Tools: Microsoft Defender for Endpoint, Azure Sentinel
- Other Tools: Bitdefender, Zscaler, NordVPN, CrowdStrike Falcon, Sophos
7. Reporting and Analytics:
- Microsoft Tools: Power BI, Microsoft Endpoint Analytics
- Other Tools: Splunk, Tableau
Empower your workforce with TechTiera’s comprehensive End User Computing Managed Services. Contact us today to transform your IT environment into a secure, productive, and collaborative powerhouse for business growth.