Infrastructure, Cloud & SaaS Applications Managed Services
Managed Infrastructure Services
In an era where technology underpins every business operation, having a secure, agile, and optimized IT infrastructure is no longer a choice—it’s a necessity. Managing diverse environments, from on-premises to cloud and hybrid setups, can be challenging and resource-intensive. TechTiera’s Managed Infrastructure Services simplify this complexity by delivering tailored, end-to-end solutions that empower businesses to innovate, scale, and thrive in today’s fast-paced digital world.
Key Benefits:
- Free Up Valuable Resources: Let your teams focus on core objectives while we handle day-to-day IT operations.
- Optimize Costs: Reduce management costs across infrastructure, cloud, and SaaS applications with expert optimization.
- Boost Productivity: Provide your employees with reliable, high-performing IT systems to enhance their efficiency.
- Enhance Security and Compliance: Implement robust security frameworks and ensure adherence to regulatory requirements.
- Gain Real-Time Visibility: Make informed decisions with detailed dashboards and comprehensive reporting.
TechTiera simplifies the complexity of managing IT infrastructure, cloud, and SaaS environments. Whether you’re building new systems or scaling existing ones, our proven service transition methodologies ensure seamless handovers with minimal disruption.
Service Offerings:
Digital Workspaces
Enable seamless, secure, and collaborative environments with TechTiera’s workspace solutions.
- End-User Computing Device Management
- Messaging and Collaboration (e.g., Microsoft Teams, Google Enterprise Chat, Slack)
- Enterprise Mobility Management
- Virtual Desktop Infrastructure (VDI)
- Desktop as a Service (DaaS)
- Device provisioning, imaging, and deployment for new hires.
- Application and OS patching to ensure compliance and security.
Cloud & Data Center Infrastructure
Manage and optimize cloud-native and on-premises infrastructure with TechTiera’s expertise.
- Cloud Managed Services (CloudOps, DevOps, FinOps)
- Data Center Management (Physical and Virtual Servers, Storage, Backup)
- Cloud Networking Support
- Disaster Recovery as a Service (DRaaS)
Databases & Application Platforms
Ensure the availability, scalability, and performance of databases and application platforms.
- Database Administration and Engineering
- Application Platform Maintenance
- Big Data Platforms
Enterprise Networks
Build resilient and secure networks for enterprise-grade connectivity and communication.
- LAN, WAN & Wireless Network Management
- Network Security Device Management
- DNS, DHCP, and IP Management
Security Services
Integrated infrastructure and cloud security to protect against evolving threats.
- Identity and Access Management (IAM)
- Endpoint Protection
- Vulnerability Management and Patching
- SIEM and Log Management
Cross-Functional Services
Streamline IT operations with a range of integrated support and monitoring solutions.
- Service Desk
- Asset and Vendor Management
- Enterprise Monitoring
- ITSM Process Management
Tailored Service Plans:
- Standard Plan: 24/7 monitoring, issue detection, and basic support.
- Enhanced Plan: Includes advanced diagnostics, resolution, and reporting.
- Advanced Plan: Full-featured services with customizable add-ons for tailored solutions.
- Custom Plan: Completely bespoke plans designed for unique business needs.
Global Network Operations Center (GNOC):
- Servers
- Networks
- Applications
- Databases
- End-user devices
We bring together our deep industry knowledge and technology expertise to transform and accelerate the growth of your organization.
Toolchain by Service Category:
1. Digital Workspaces
- Microsoft Tools: Microsoft 365, Microsoft Teams, Microsoft Intune, Microsoft Endpoint Manager, Azure Virtual Desktop, OneDrive
- Other Tools: Google Workspace, Google Enterprise Chat, Slack, Citrix Workspace, VMware Horizon
- Major SaaS Platforms: Microsoft 365, Google Workspace, Slack
2. Cloud & Data Center Infrastructure
- Microsoft Tools: Azure DevOps, Azure Arc, Azure Monitor, Azure Site Recovery, Microsoft Defender for Cloud
- Other Tools: Terraform, AWS CloudFormation, Commvault
- Major Commercial Clouds: Microsoft Azure, Amazon Web Services (AWS), Google Cloud Platform (GCP)
3. Databases & Application Platforms
- Microsoft Tools: SQL Server Management Studio, Azure SQL Database, Microsoft Purview for Data Governance
- Other Tools: Oracle Enterprise Manager, MongoDB Atlas
- Major SaaS Platforms: Salesforce, SAP Cloud, Oracle Cloud Applications
4. Enterprise Networks
- Microsoft Tools: Azure Virtual Network, Azure ExpressRoute, Microsoft Network Watcher
- Other Tools: Cisco DNA Center, Fortinet FortiManager
- Major Commercial Clouds: Microsoft Azure, AWS Networking, Google Cloud Networking
5. Security Services
- Microsoft Tools: Microsoft Defender for Endpoint, Microsoft Sentinel, Azure Active Directory (Azure AD)
- Other Tools: Bitdefender, Zscaler, CrowdStrike Falcon, Tenable.io, Sophos, NordVPN
- Major SaaS Security Platforms: Palo Alto Prisma, Okta, CyberArk
6. Cross-Functional Services
- Microsoft Tools: Microsoft Power Automate, Power BI for Analytics, Microsoft System Center Configuration Manager (SCCM), ServiceNow (integrated with Microsoft tools)
- Other Tools: SolarWinds, BMC Helix
- ITSM Tools: Atlassian Jira, ServiceNow, Zendesk
- Major SaaS Platforms: Workday, Salesforce, Rippling, Slack